Sip Smart Privacy Policy. Last updated: 26/03/2025
This Privacy Policy describes how Sip Smart (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from sipsmartflow.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
What Personal Information We Collect
We collect personal information about you from a variety of sources, as outlined below. The information we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
To provide the Services, we collect and have collected over the past 12 months personal information about you in the following ways:
- Basic contact details: Your name, address, phone number, and email.
- Order information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information: Your username, password, and security questions.
- Shopping information: The items you view, add to your cart, or wishlist.
- Customer support information: Any information you provide in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to provide certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”). This may include device information, browser information, network connection details, IP address, and other information regarding your interaction with the Services. We use cookies, pixels, and similar technologies (“Cookies”) to collect this data.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf. This may include:
- Payment processors who collect payment information (e.g., bank account, credit/debit card information, billing address) to process your payment and fulfill your orders.
- Advertising and marketing partners who may collect data through interactions with our site or emails.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties and are not liable for their policies or practices.
How We Use Your Personal Information
We use your personal information for various purposes, including:
Providing Products and Services
We use your information to process payments, fulfill orders, send notifications related to your account and transactions, create and manage your account, arrange shipping, and enable returns and exchanges.
Marketing and Advertising
We use your personal information to send marketing, advertising, and promotional communications via email, text message, or postal mail. We may also tailor advertisements for products or services based on your interactions with our Services.
Security and Fraud Prevention
We use your personal information to detect, investigate, and address any fraudulent, illegal, or malicious activities. We recommend that you keep your account credentials safe and do not share your username, password, or access details with others.
Communicating with You
We use your personal information to provide customer support and improve the Services. This is in our legitimate interest to be responsive to you, provide effective services, and maintain our business relationship.
We may also use Cookies to power and improve the Site, to run analytics, and to better understand user interaction with the Services.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
- Vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment, and shipping).
- Business and marketing partners with whom we collaborate to advertise products or services.
We may also disclose your personal information in connection with a business transaction, such as a merger or bankruptcy, to comply with legal obligations, or to protect or defend the Services and the rights of our users.
User Generated Content
The Services may enable you to post product reviews or other user-generated content. If you choose to submit such content, it will be public and accessible by anyone. We are not responsible for the privacy or security of information that you make publicly available.
Third Party Websites and Links
Our Site may provide links to third-party websites or online platforms. We do not control and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on these sites. If you follow links to third-party sites, we encourage you to review their privacy and security policies.
Security and Retention of Your Information
We take steps to protect your personal information but cannot guarantee perfect security. We recommend not using unsecure channels to send sensitive information to us. Personal information is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others. The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect